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08:15
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Conference Registration and Coffee
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09.15
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Chair's Welcome Address
Helen Dickinson, Director General, British Retail Consortium
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KEYNOTE ADDRESS
Justin King, Chief Executive, Sainsbury's
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An interview with:
Stefano Pessina, Executive Chairman, Alliance Boots
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10:25
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Morning Refreshments
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The Customer Experience: Lessons from Luxury
Michael Ward, Managing Director, Harrods
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Keeping Pace with the Evolving Customer
Terry Duddy, CEO, Home Retail Group
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Adapting to the Omni-Channel Age
Nick Wilkinson, CEO, Evans Cycles
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12:30
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Lunch
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An Interview with:
Sir Stuart Rose, Chairman, Blue Inc.
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Panel Discussion:
Simon Calver, CEO, Mothercare
Geoff Cooper, CEO, Travis Perkins
(Speaker tbc)
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Post-Apocalyptic Retail...and why we must learn to love the crash
Howard Saunders, Founder & Creative Director, Echochamber |
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14:35
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Afternoon Refreshments
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Lessons Learned in Turnaround and Transformation
Richard Pennycook, CFO, Morrisons
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Retail Questions Time:
Rt Hon Michael Fallon MP, Minister for Business and Enterprise & Minister for Energy
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Closing Keynote:
Philip Clarke, CEO, Tesco
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Chair's closing remarks
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16:40
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Conference closes
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